Results Oriented Consulting, Training, Management and Owner Advocacy Services.

“Draw the art you want to see, start the business you want to run, play the music you want to hear, write the books you want to read, build the products you want to use - do the work you want to see done.”
— Austin Kleon, Steal Like an Artist

We are firmly convicted that Culture is not nebulous, but distinct and tangible.  It is not ethereal, like some mystical fog drifting across the landscape of your community - or company; it is solid, it is measurable and it is manifested in the physical world.  It is a visible and integrated system of reactions and behaviors practiced by your team.  It is clearly seen and heard in the language used, the reactions to events, body language, treatment of team members, level of respect, ethics practiced, integrity and shared values demonstrated. 


It is also very clearly measurable.  Moving your culture results in moving your business forward; where family and residents are increasingly satisfied, employees are invested and engaged in their jobs, profits are up and risk is minimized.  All of these outputs are moveable through a community’s culture.    

 

Our Values are Straightforward:

  • We practice what we preach
  • We walk with integrity and ethics beyond reproach
  • We know that who we are in private shapes who we are in public
  • We preform our jobs not as if we are doing so for man, but as if we are doing so for our Creator

Our Consulting and Management:

  • High Impact Consulting and Management Services
  • Measurable and Demonstrable Results
  • Increased Resident and Family Satisfaction
  • Increased Employee Engagement
  • Increased Profitability
  • Improved Standards of Operation

Services Offered:

  • Ownership Advocacy

Review of the existing contract for management services will be conducted and analysis of community financial performance and comparison to industry norms

Onsite and in-person interviews with community Executive Directors and other key staff in order to solicit candid insights and opinions of current performance and factors as well as the community’s relationship and perceptions of the management company (Satisfaction Survey)

Interviews with the management company’s support (regional) staff assigned to the community

Comparing and combining all research and information, SDG will provide findings, metrics and recommendations specific to the contracted management company’s effectiveness and value being provided

  • Complete Market Analysis

Detailed competitive reviews on all senior housing communities in client market area, including rate analysis, physical plant and services comparison; SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis

  • Rate Structure Consultation and Ancillary Revenue Creation Strategies

Detailed analysis of charges vs. services provided including strategies and recommendations for increasing employee productivity, maximizing revenue and realizing operating inefficiencies

  • Marketing and Sales Program Effectiveness Analysis/Recommendation

Review and analysis of marketing AND sales effectiveness, including secret shopping, phone inquiry review, closing ratios and advertising return analysis and recommendations for improvement  

  •   Employee Engagement/Satisfaction Surveys and Analysis/Recommendations

Electronic survey distribution, compilation, analysis and recommendations for increasing staff involvement and engagement in making your community successful

  • Resident and Family Satisfaction Surveys and Analysis/Recommendations

Electronic and manual survey distribution, compilation, analysis and recommendations for improving resident and family member satisfaction

  • Management and Staff Coaching and Training

Powerful and effective interactive training designed to improve customer service utilizing “low or no cost” business practices.  Identification of company and/or community culture and training sessions tailored to increase staff buy-in and maximize employee engagement, morale and emotional IQ